Foo2rama Game Operations

Archive for November, 2010

Internet Pundits and Customer Service

by admin on Nov.24, 2010, under Blog, Game Support

http://www.stepto.com/Lists/Posts/Post.aspx?ID=635

This is a great blog post that highlights one of the more fun and sometimes least enjoyable aspects of creating ingame policies.

What happens when people make the argument for allowing Swastikas? These pundits try and trap you into your excuse as to why they should not be allowed and then try to stretch them to apply to other things. Crafting responses and dealing with these issues which have a high tendency to become public can really become tiresome.

Recently I ran into a similar issues where a player felt that having the word “gay” filtered by the chat filter was discrimination against him as he claimed to be a homosexual, and wanted to declare this in the game. I could just see the responses to every possible answer I gave him. I ended up writing a much longer response then I had planned to him, basically telling him we restrict those words because they tend to be used in a negative manner. I also informed him that if he chooses to declare his sexuality we feel he may experience negative feedback, and we will not be responsible for any negative feedback he receives for his actions. blah blah blah….

Anyway the article linked at the top is a pretty interesting rant from my counterpart at xBox Live.

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